Call Center Team Leader at Alghanim Industries, Kuwait
Alghanim Industries is hiring a Call Center Team Leader in Kuwait. The posting is for its car rental business and is listed under Automotive. What you will do: - Lead the call center agents so every call is answered on time and handled professionally. - Manage service and change requests and solve customer complaints, sending them to the right department head. - Follow up with customers by phone and email until their needs are met. - Collect customer feedback and measure satisfaction. - Keep customer databases up to date and handle related paperwork with other departments. - Help grow sales while keeping customers happy. Practical notes: the posting asks for a bachelor's degree, 5–7 years in a similar position at a well-known company, excellent English and Arabic, knowledge of car rental operations, strong computer and MS Office skills, and flexibility on working hours. The posting gives the country, not the city. The listing does not show a salary or a closing date. It does not say who pays for visa or medical, so ask during the hiring process. Alghanim's careers site is the official apply channel; never pay anyone who claims to recruit for them. Apply only through the official link on this page. Real employers never ask for money for a job, a visa or an interview.
Requirements
- Bachelor's degree
- 5–7 years in a similar call center role
- Excellent spoken and written English and Arabic
- Knowledge of car rental business and procedures
- Strong computer and MS Office skills
- Calm with upset customers; flexible on working hours