Customer Success Specialist (Freight) at Aramex, Dubai
Aramex, the logistics and courier company, is hiring a Customer Success Specialist in Dubai for freight customers in the industrial sector. What you will do: - Be the main contact for customers' freight shipping requests. - Give customers updates on shipment status, tracking, delays and problems. - Manage each shipment from start to finish with internal teams and outside partners. - Take customer enquiries and complaints and get them solved. - Be the first contact for claims: collect documents and pass complete files to the claims team. - Meet the KPIs and service levels agreed with your customers. - Work with pricing and billing teams so invoices are correct. Practical notes: the posting says oil and gas experience is mandatory. It also asks for a bachelor's degree in business, logistics or a related field and 2 years of experience in a related field. Skills listed are communication, problem solving, teamwork, time management and negotiation. The posting start date is 11 November 2026; the city comes from the official job link. The listing does not show a salary or a closing date. It does not say who pays for visa or medical, so ask during the hiring process. Aramex's careers site is the official apply channel and has its own fraud prevention page; never pay anyone who claims to recruit for them. Apply only through the official link on this page. Real employers never ask for money for a job, a visa or an interview.
Requirements
- Oil and gas experience (mandatory)
- Bachelor's degree in business, logistics or a related field
- 2 years of experience in a related field
- Good communication and negotiation skills
- Problem solving and time management
- Team player who works well with other departments