Premium Guest Relations Representative at Etihad Airways, Abu Dhabi
Etihad Airways is hiring a full-time Premium Guest Relations Representative for its contact centre in Abu Dhabi. You will look after first and business class (premium) passengers by phone, email and chat. What you will do: - Answer premium guests' questions and requests with care and discretion. - Help with bookings, upgrades, tickets and special services. - Suggest suitable options and extra services that improve the trip. - Work with airport services, concierge and chauffeur teams so everything runs smoothly. - Keep accurate records of each contact, following data protection rules. Practical notes: the listing does not show a salary or a closing date. Etihad's own fraud notice says it never asks for payment or bank details during recruitment. Apply only through the official link on this page. Real employers never ask for money for a job, a visa or an interview.
Requirements
- High school certificate or higher
- Previous contact centre work experience (required)
- Good knowledge of airline bookings, upgrades and ticketing is useful
- Clear, professional and polite communication
- Accurate record-keeping