Service Advisor (Automotive) at Alghanim Industries, Kuwait
Alghanim Industries, one of Kuwait's largest private companies, is hiring a Service Advisor for its automotive business in Kuwait. A service advisor is the link between the car owner and the workshop. What you will do: - Greet customers, listen to their car problems, check the car and agree the work, cost and time. - Write repair orders and assign jobs to technicians in the Kerridge system. - Call each customer at least once a day with updates, and call again within 72 hours after delivery to check they are happy. - Explain the work done when the car is handed back. - Escalate any repeat repair (come-back job) to the service manager. Practical notes: the posting asks for a university degree or diploma in automobile engineering and 5 years of experience in the automotive service industry. Good English is needed and Arabic is an advantage. You should know Microsoft Office. The posting does not name the city or brand. The listing does not show a salary or a closing date. It does not say who pays for visa or medical, so ask during the hiring process. Alghanim's careers site is the official apply channel; never pay anyone who claims to recruit for them. Apply only through the official link on this page. Real employers never ask for money for a job, a visa or an interview.
Requirements
- University degree or diploma in automobile engineering
- 5 years of experience in the automotive service industry
- Good communication skills in English; Arabic is an advantage
- Microsoft Office skills
- Good customer handling skills